Shipping policy

1. Processing Time: We begin processing weekend orders every Monday, and we process new orders and roast fresh coffee beans every day. Please note that processing time refers to the time it takes for us to prepare your order for shipment. It may take up to 1-3 business days for us to process your order before it is shipped.

2. Shipping Schedule: Orders are shipped out on Thursdays. This means that if you place an order between Monday and Wednesday, it will be shipped out on the upcoming Thursday. Orders placed after Wednesday will be processed and shipped the following week.

3. Shipping Methods and Carriers: We offer standard shipping for all orders. Our shipping carriers are carefully selected to ensure reliable and timely delivery of your coffee beans. The carrier used may vary based on your location and shipping destination.

4. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. The shipping cost will be displayed at the checkout before you complete your purchase. We may offer free shipping promotions or discounts from time to time, so keep an eye out for any ongoing offers.

5. Shipping Destinations: We currently ship within the United States. We do not offer international shipping at this time. We apologize for any inconvenience caused.

6. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

7. Delivery Time: The delivery time depends on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days for delivery. Please note that these estimates are approximate and may vary due to factors beyond our control, such as weather conditions or carrier delays.

8. Shipping Address: Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for any delays or non-delivery caused by incorrect or incomplete address information.

9. Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our friendly customer support team.